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user_c564t3
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Thursday, August 27th, 2026 2:42 AM

Phone service activation

I need to have my new xb8 modem's TEL1 port activated so that I can get voice service.  No light on this port right now.  Tried rebooting modem.  No luck.

I need contact info for an Xfinity tech to get this resolved.

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2 hours ago

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XfinityChristy

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2 hours ago

 

user_c564t3 Hello and thank you for reaching out via our Xfinity Community Forums. I can help with this TEL1 port. If the TEL1 light is off on your new XB8, it may mean the voice service hasn't finished provisioning to the new modem yet.

First, please make sure your phone is connected directly to the TEL1 port on the back of the gateway. If it is, let me know:

  • Did you recently replace a previous modem with this XB8?
  • Is your internet service working normally?
  • Do you have Xfinity Voice service on the account?

Once I have that information, I can take a closer look and help determine whether the voice line needs to be activated on the account or if there's another issue causing the TEL1 light to remain off.

 

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