Hey there, krmlyon! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear to about the experience with your phone, it certainly is not what we want for our customers. Just to ensure we are on the same page, are you speaking about the Xfinity Voice service? If so, did you get a new modem?
user_05kd6k I can certainly understand the frustration there. We are more than happy to assist. Are you referring to an Xfinity landline phone, or an Xfinity Mobile phone? What troubleshooting steps have you taken so far?
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XfinityAdrienne
Official Employee
•
1.5K Messages
4 months ago
Hey there, krmlyon! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear to about the experience with your phone, it certainly is not what we want for our customers. Just to ensure we are on the same page, are you speaking about the Xfinity Voice service? If so, did you get a new modem?
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