Regular Visitor
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11 Messages
Phone is flasing I have a VM but when I connect no VM
My phone is flashing and message says Voice mail msg via phone company but when I access VM there is no messsage.
During a recent plan switch they attached someone elses number to my account which had a vm but I could not access. They removed the number but the flag in my account that alerts me to a VM is still set and customer support has not been able to help so far.
This happened once before and support merely reset a flag in the Db and the alert went away. I have tried rebooting my modem
There is a ticket open CR#143870366
XfinityOrlandoM
Official Employee
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994 Messages
1 month ago
@Skip517
Thank you for reaching out to us. Could you please send us a direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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