Skip517's profile

Regular Visitor

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11 Messages

Thursday, May 23rd, 2024 5:48 PM

Phone is flasing I have a VM but when I connect no VM

My phone is flashing and message says Voice mail msg via phone company but when I access VM there is no messsage.

During a recent plan switch they attached someone elses number to my account which had a vm but I could not access. They removed the number but the flag in my account that alerts me to a VM is still set and customer support has not been able to help so far.

This happened once before and support merely reset a flag in the Db and the alert went away. I have tried rebooting my modem

There is a ticket open CR#143870366

Official Employee

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976 Messages

24 days ago

@Skip517

 

Thank you for reaching out to us. Could you please send us a direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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