Phone call knocks out inyternet

When I receive a phone call, at least once or twice a week, it knocks out my internet and must restart my modem. For the amount of money I’m paying, not only am I missing phone calls, but wasting my time resetting my modem!

Responses

XfinityTimothyA

Official Employee

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302 Messages

23日前

@Gay72 Thank you for bringing this to our attention. I can understand how frustrating this would be. We would love to look into this for you. Does this happen randomly or do you notice happening during certain times of the day?

0

Gay72

Visitor

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5 Messages

23日前

It usually happens when someone calls my home with a cell phone. Happens at different times of the day.

1

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XfinityLayla

Official Employee

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181 Messages

Oh my, that is extremely odd. I would really like to take a closer look into the account.

Could you please send us a private message with your first and last name, and address for further assistance?

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23日前

0

Home Phone Service & Equipment

Gay72

Phone call knocks out inyternet

XfinityTimothyA

Gay72

XfinityLayla

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