Phone call knocks out inyternet

When I receive a phone call, at least once or twice a week, it knocks out my internet and must restart my modem. For the amount of money I’m paying, not only am I missing phone calls, but wasting my time resetting my modem!

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Responses

CCTimothyA

Problem Solver

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785 Messages

3 years ago

@Gay72 Thank you for bringing this to our attention. I can understand how frustrating this would be. We would love to look into this for you. Does this happen randomly or do you notice happening during certain times of the day?

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Gay72

Visitor

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7 Messages

3 years ago

It usually happens when someone calls my home with a cell phone. Happens at different times of the day.

1

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CCLayla

Gold Problem Solver

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259 Messages

Oh my, that is extremely odd. I would really like to take a closer look into the account.

Could you please send us a private message with your first and last name, and address for further assistance?

To send a private message, you may need to:

Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast

3 years ago

0

Home Phone Service & Equipment

Gay72

Phone call knocks out inyternet

CCTimothyA

Gay72

CCLayla

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