is60657's profile

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2 Messages

Tue, Nov 24, 2020 10:00 PM

People I call can't hear me but I can hear them

When I make an outbound call, I can hear the person on the other end of the line but they can't hear me. This has been going on for over a month. I have a Netgear AC1900 C7100V.

 

This topic has been discussed as part of another recent thread as well but there hasn't been a resolution, so I'm creating its own thread for visibility to Xfinity. For reference, this is the other thread where there has been some discussion: https://forums.xfinity.com/t5/Home-Phone-Service-Equipment/Caller-cannot-hear-me-but-I-can-hear-the-caller-on-landline/td-p/3204541

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17 d ago

Been dealing with the same issue. It seems to have something to do with call forwarding. If you ask advanced tech support to turn off your call forwarding service, it resolves this issue.

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