U

Visitor

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1 Message

Sun, Oct 24, 2021 4:27 PM

Number Won’t Port During Move

I moved over the summer and my number I’ve had for 15 years ported fine.

 I just moved again two weeks ago in the same area and support is saying it cannot be ported.  There has to be a way,l.  If I had moved providers I could have ported off xfinity, why can’t they port it within their own system?

XfinityJodie

Official Employee

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448 Messages

3 m ago

@user_324471 Hi there! Sorry to learn about the porting issue! We can look into that for you.

Please select the chat icon in the top right-hand corner. Then search for Xfinity Support. Please make sure to provide your full name and service address.

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