Visitor

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2 Messages

Friday, May 29th, 2026 2:32 AM

Number porting

Signed up for Xfinity home phone service online. Put in my ATT number to port. Got everything set up. Cannot receive inbound calls. Xfinity customer service reps absolutely frustrating and no help. 

Oldest First
Selected Oldest First

Official Employee

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3.5K Messages

14 hours ago

Thank you for choosing Xfinity, @user_szm4tm. You've reached the right team. Let's take a closer look and work together to ensure you're able to make and receive calls and enjoy the full functionality of your Xfinity Voice services. Please send us a Direct Message.
On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

- XfinityThomasA

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