3 Messages

Sunday, February 12th, 2023 10:58 PM


Noise on phone line

Both parties can hear a constant rapid ticking sound - I opened a ticket 2 weeks ago and Comcast called me a few days later to say the problem was fixed and when I checked the sound had stopped, but as of yesterday its back again.

Please advise. 

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Official Employee


232 Messages

1 year ago

Hello @user_20df4b. I'm sorry to hear the strange ticking sound has returned. We would be happy to help get that resolved for you. 

Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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