Visitor
•
3 Messages
Noise on phone line
Both parties can hear a constant rapid ticking sound - I opened a ticket 2 weeks ago and Comcast called me a few days later to say the problem was fixed and when I checked the sound had stopped, but as of yesterday its back again.
Please advise.
CCCam
Official Employee
•
232 Messages
1 year ago
Hello @user_20df4b. I'm sorry to hear the strange ticking sound has returned. We would be happy to help get that resolved for you.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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