1 Message
No Xfinity voice after upgrading gateway
Tried all the assistant tips after upgrading the gateway including connecting phone directly to the gateway. No dial tone. Now what?
1 Message
Tried all the assistant tips after upgrading the gateway including connecting phone directly to the gateway. No dial tone. Now what?
dankyu
5 Messages
6 months ago
I have the same problem with the XB8. Any guidance?
Our phone line previously worked with the older Comcast modem.
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dankyu
5 Messages
6 months ago
I was able to get mine working. I messaged Xfinity support and a rep was able to send a signal/diagnostic check, and now we have dial tone for our phone.
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XfinityEricB
Official Employee
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2.4K Messages
6 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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