No voice service for almost a month...

I've tried to get this issue resolved by contacting customer service through phone and chat several times - still not resolved.  This is my response to the last email I received from xfinity 5 days ago - never heard back... 

Hello [Edited: "Personal Information"],

I still have issues with the xfinity voice system.  I contacted another agent through chat this morning who said I would receive an email within 2 hours - it's been 3 hours and no email.

I've had the same phone number for over 25 years with no issue, but changed my service which removed the package that the voice was included in - and created a new separate item for voice - causing my outage since I needed to sign off on it and that step was missed when the account was changed.   I've signed off on it, but still have no home phone.

Two of the agents wanted to schedule a tech to visit my home, but after reminding them that it was a paperwork issue and not an equipment issue, they said they would take care of it on their end.

I've rebooted the modem and connected a phone directly into the port on the modem, but still no service.  The port has power and I can hear dead air (now a constant tone), so it seems the equipment is ok.  Also, when I first called the number it said it was not in service, but when I call now it says it is redirected to a voicemail system  - but there is no way to leave a message and/or to remove the redirection to voicemail.

The last time I called tech support I spoke with someone in India who asked for my social security number in order to receive a lifetime of free mobile phone service.  When I refused, he routed my call to his supervisor who also pushed for my ss#.  I did not provide my number, and the supervisor scheduled a call back - which he never called back.  This made me very uncomfortable, so I decided to use the chat feature since I'd have a transcript of the conversation.  Both times I used the chat feature were very good, but I still don't have a working home phone.

I have been told that this is due to xfinity needing to activate the line from within the company, not something that needs a home visit.  Each time I've tried to get assistance, I have been told it takes 72 hours to provision, but the line does not activate.  I have not had service in almost a month at this point, so I'm considering canceling all together and going back to a Verizon landline since it seems like it is not fixable. 

Any assistance would be appreciated  - I'm out of options...