-! No Telephone or Internet Service since July 9, 2020

Upgraded to Gigabit tier several months ago after experiencing poor Internet service, and after two follow-up technician visits, all good -- working DOCSIS 3.1 (and old 3.0) modem, no inside wiring issues from tap to modem.

Since 09-Jul we have been down. Cable modem logs show the modem is operating within specifications for frequency, power, and SNR, except still no Internet or telephone, and now, after Node maintenance last week, it is constantly in partial service mode or, or DHCP failure, or errors with eMTA for telephony, yet still operating within specifications - i.r., no negative changes in frequency, power or snr. But I did see that the Downstream OFMD channel had Uncorrectable Codewords (and still do occasionally); SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing; Started Unicast Maintenance Ranging - No Response received - T3 time-out; Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out.

On 17-Jul, a Technician reviewed my trouble history, and after I asked him to review the CMTS history because of the Downstream OFDM problem, he checked the outside line to aerial tap on the pole, he took pictures, and put in a request for demolition and replacement of aerial tap and line. This is the ticket# CR915621916. As of today it has been closed without any work. That same day, 17-Jul, I called customer service and asked about the supposedly upcoming work and that I hadn't received an email from the Tech to provide him more of my modem logs. No response. Eventually another ticket, #ER051279673, was put in by the Whitemarsh ASC Supervisor, for Tech Ops Management or Supervisor to contact me. No response.

I am fortunately still in contact with the Whitemarsh ASC Supervisor by email, answering his questions and attaching reports of my modem logs. See some of his incoming below:

> On 07/25/2020 7:42 PM Lxxx, Dxxxxx wrote:
>
>
> Hello Mr. Xxxxx. Sorry I haven't been able to call you with an update. Been working on your issue >with others. Just wanted to let you know my immediate manager is enlisting the assistance of >Tech Ops higher ups. We should get something soon from this. I will keep you up to date on this.
>
> Dxxxx Lxxx
> White Marsh ASC supervisor
>

> On 07/22/2020 7:54 PM Lxxx, Dxxxx wrote:
>
>
> I received the information. Technical Operations put in a node maintenance ticket for your area >you 7/21. Affects your entire area. Thanks
>
> Dxxxx Lxxx
> White Marsh ASC Supervisor
>

> On 07/21/2020 6:30 PM Lxxx, Dxxxx wrote:
>
>
> Hello Mr. Xxxxx. Just confirming I have reached out to tech ops management in your area. I >asked that they follow up with you on Thursday morning. I will contact you on Thursday evening >upon my return to the office.
>
> Dxxxx Lxxx
> White Marsh ASC Supervisor

We remain offline with Comcast, but luckily I have my personal Verizone phone hotspot so I can post issue. Here are the modem's the logs from 3PM today - Wed 29-Jul:

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	579000000 Hz	Locked
Connectivity State	In Progress	Access Denied
Boot State	In Progress	Unknown
Security	Failed	BPI+
IP Provisioning Mode	In Progress	Unknown

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	13	579000000 Hz	-1.5 dBmV	43.3 dB	0	0
2	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
3	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
4	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
5	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
6	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
7	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
8	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
9	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
10	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
11	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
12	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
13	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
14	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
15	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
16	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
17	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
18	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
19	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
20	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
21	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
22	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
23	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
24	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
25	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
26	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
27	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
28	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
29	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
30	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
31	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	6	5120 Ksym/sec	30100000 Hz	47.5 dBmV
2	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
3	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
4	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

Current System Time:Wed Jul 29 13:59:54 2020

System Up Time:00:11:10

Time	Priority	Description
Wed Jul 29 13:58:52 2020	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
Wed Jul 29 13:58:40 2020	Critical (3)	DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:58:39 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:58:02 2020	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
Wed Jul 29 13:58:00 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:57:48 2020	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:57:39 2020	Critical (3)	DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:56:58 2020	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
Wed Jul 29 13:56:56 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:56:32 2020	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:55:23 2020	Critical (3)	DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:55:11 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:54:43 2020	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
Wed Jul 29 13:54:42 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:54:20 2020	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:54:11 2020	Critical (3)	DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:53:59 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:53:35 2020	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
Wed Jul 29 13:53:33 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:53:21 2020	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:52:51 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:52:27 2020	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:52:19 2020	Critical (3)	DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:51:36 2020	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
Wed Jul 29 13:51:35 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:51:14 2020	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:51:03 2020	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:50:41 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:49:41 2020	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:49:37 2020	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:48:20 2020	Critical (3)	DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:48:17 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:47:42 2020	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
Wed Jul 29 13:47:41 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:47:20 2020	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:46:50 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:46:30 2020	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 13:46:22 2020	Critical (3)	DHCP failed - DHCP Solicit sent, No DHCP Advertise received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;

Information

MTA Provision Status	Not Ready
MTA MAC Address	Xx:xx:xx:xx:xx:xx
MTA Telephony Line1 Status	[N/A]
MTA Telephony Line2 Status	[N/A]
MTA Line1 HD Audio Status	Disabled
MTA Line2 HD Audio Status	Disabled

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

GeoTech

Frequent Visitor

•

8 Messages

5 years ago

@EG, I really apreciate your expertise and assistance!

For everyone out there who wants to know how this ends, I will continue to post updates so you can track this matter and apply any lessons available from how this will be resolved. Regardless of how this plays out, I strongly recommend you keep up doing what your are doing, copiously documenting Technician appointments and modem logs (connection, events, voice and eMTA), calling customer service, asking the Forum, and responding to all customer surveys- phone and online.

So, today I received a call from a Tech Ops Supervisor. In my case, because we are the only Gigabit customer in a small apartment building that is experiencing this problem, they basically had the opinion that it was just my problem, and they really don't want to replace/rewire from the aerial tap at the pole to the tap inside the basement if they don't have to. But, everyone who spends time in the Community Forum knows that after all is said and done, with the errors like the kind I have reported and after rewiring inside and replacing/moving modems, the problem IS an outside problem, i.e. Comcast plant/node/line/pole etc.

So, in my case I spent the time today speaking with the Tech Ops Supervisor, reviewing in detail all of the previous trouble tickets, tech appointments and in particular why a Technician on 17-Jul put in the demo request to replace the aerial tap and line, (but which has been ignored so far - see above for why). Specifically, on 17-Jul I shared my modem and trouble ticket history with the Technician, explained that everything "looks" normal at my modem, no noise, good frequency, power and SNR levels, except that the Downstream OFDM Channel has Uncorrectable Codewords-- NOTE: this channel is necessary for Gigabit Internet! Then I asked the Technician that day to please check the CMTS history, and he immediatly documented and photographed the line and pole etc and put in the demo request.

Since then, there has also been, and I believe still underway in my area at least, Node Maintenance. Often, T3/T4 timeouts and all of the other errors that we report are either/both problems with outside lines, aerial taps, a bad amp somewhere, and an oversubscribed Node.

The Tech Ops Supervisor, today, seems convinced enough to ask that Maintenance replace the aerial tap, which I think has a bad amp or diode, why who am I to say? After that is done, but only IF that is done, I am willing to request permission from the building owner for a dedicated line to my unit. The Tech Ops Supervisor swore he would follow-up tomorrow, Thursday 30-Jul, with an update.

Right now, around 1830, my modem indicates it is online, all levels are good- within manufacturer specifications (Netgear CM1150V) like back on 09-Jul and 17-Jul and even further back, YET like before the Downstream OFDM channel has Uncorrectable Codewords. No Internet or phone.

See the logs below:

Frequency start Value

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	675000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	30	675000000 Hz	-0.6 dBmV	42.7 dB	0	0
2	Locked	QAM256	14	585000000 Hz	-1.2 dBmV	43.6 dB	0	0
3	Locked	QAM256	15	591000000 Hz	-1.3 dBmV	43.2 dB	0	0
4	Locked	QAM256	16	597000000 Hz	-1.3 dBmV	43 dB	0	0
5	Locked	QAM256	17	603000000 Hz	-0.5 dBmV	43.9 dB	0	0
6	Locked	QAM256	18	609000000 Hz	-1.2 dBmV	43.4 dB	0	0
7	Locked	QAM256	19	615000000 Hz	-0.9 dBmV	43.9 dB	0	0
8	Locked	QAM256	20	621000000 Hz	-1.1 dBmV	43.4 dB	0	0
9	Locked	QAM256	21	627000000 Hz	-0.6 dBmV	43.6 dB	0	0
10	Locked	QAM256	22	633000000 Hz	-1.2 dBmV	43.4 dB	0	0
11	Locked	QAM256	23	639000000 Hz	-0.8 dBmV	43.6 dB	0	0
12	Locked	QAM256	24	645000000 Hz	-1.2 dBmV	43.4 dB	0	0
13	Locked	QAM256	26	651000000 Hz	-0.7 dBmV	43.6 dB	0	0
14	Locked	QAM256	27	657000000 Hz	-0.7 dBmV	43.6 dB	0	0
15	Locked	QAM256	28	663000000 Hz	-0.7 dBmV	43.7 dB	0	0
16	Locked	QAM256	29	669000000 Hz	-1 dBmV	43.4 dB	0	0
17	Locked	QAM256	31	681000000 Hz	-1.4 dBmV	43 dB	0	0
18	Locked	QAM256	32	687000000 Hz	-0.9 dBmV	43.3 dB	0	0
19	Locked	QAM256	33	693000000 Hz	-1.3 dBmV	43.1 dB	0	0
20	Locked	QAM256	34	699000000 Hz	-1.6 dBmV	42.9 dB	0	0
21	Locked	QAM256	35	705000000 Hz	-0.8 dBmV	43.4 dB	0	0
22	Locked	QAM256	36	711000000 Hz	-1.4 dBmV	43 dB	0	0
23	Locked	QAM256	37	717000000 Hz	-1 dBmV	43.3 dB	0	0
24	Locked	QAM256	38	723000000 Hz	-2 dBmV	42.5 dB	0	0
25	Locked	QAM256	39	729000000 Hz	-1.1 dBmV	42.8 dB	0	0
26	Locked	QAM256	40	735000000 Hz	-1.2 dBmV	42.5 dB	0	0
27	Locked	QAM256	41	741000000 Hz	-1 dBmV	42.9 dB	0	0
28	Locked	QAM256	42	747000000 Hz	-1.5 dBmV	42.9 dB	0	0
29	Locked	QAM256	43	753000000 Hz	-2 dBmV	42.6 dB	0	0
30	Locked	QAM256	44	759000000 Hz	-1.7 dBmV	42.8 dB	0	0
31	Locked	QAM256	45	765000000 Hz	-2.3 dBmV	42.5 dB	0	0
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	5	5120 Ksym/sec	36500000 Hz	47 dBmV
2	Locked	ATDMA	6	5120 Ksym/sec	30100000 Hz	47.5 dBmV
3	Locked	ATDMA	7	5120 Ksym/sec	23700000 Hz	47.5 dBmV
4	Locked	ATDMA	8	5120 Ksym/sec	17300000 Hz	47.5 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0 ,1 ,2 ,3	25	780000000 Hz	-1.4 dBmV	42.2 dB	1108 ~ 2987	26575500	22124274	8
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

Current System Time:Wed Jul 29 16:51:18 2020

System Up Time:03:02:35

Information

MTA Provision Status	CMS Registered
MTA MAC Address	Xx:xx:xx:xx:xx:xx
MTA Telephony Line1 Status	On-Hook
MTA Telephony Line2 Status	On-Hook
MTA Line1 HD Audio Status	Enabled
MTA Line2 HD Audio Status	Enabled

Time	Priority	Description
Wed Jul 29 16:55:09 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:22:02 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:21:59 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:21:34 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:21:31 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:21:24 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:21:04 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:20:59 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:20:59 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:20:32 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:17:29 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:17:09 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:16:20 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:16:20 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:13:13 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:13:12 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:13:03 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:12:01 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:11:55 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:11:46 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:11:13 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:10:15 2020	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 16:10:00 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:56:22 2020	Error (4)	ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:55:53 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:54:14 2020	Warning (5)	ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:53:59 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:53:10 2020	Warning (5)	ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:53:09 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:52:38 2020	Warning (5)	ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:52:32 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:52:21 2020	Warning (5)	ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:52:19 2020	Notice (6)	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:52:18 2020	Critical (3)	REG RSP not received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:52:13 2020	Warning (5)	ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:52:12 2020	Critical (3)	REG RSP not received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:52:09 2020	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:52:09 2020	Warning (5)	ToD request sent- No Response received;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:51:40 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:01:5c:82:5a:4f;CM-QOS=1.1;CM-VER=3.1;
Wed Jul 29 14:50:52 2020	Notice (6)	Honoring MDD; IP provisioning mode = IPv6

Time	Text	EndpointName
2020-07-29 16:43:48	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4164313f0c13503eb;rport Route: Max-Forwards: 70 From: ;tag=a15986b7f1 To: Call-ID: 736eb0477623f722@21.27.152.125:5060 CSeq: 113868452 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: message-summary Expires: 43200 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:43:48	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK80c5314636b787430;rport Route: Max-Forwards: 70 From: ;tag=2e0ea4d551 To: Call-ID: 3dd4a6b0a956f1b7@21.27.152.125:5060 CSeq: 806514560 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: reg Expires: 600000 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:43:48	INFO: Endpt 0 on-hook; cmgr event OPER_OK	AALN/1:m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:43:48	INFO: SIP Message Received ==>21.27.152.125:5060: Received packet from: XX.XX.XX.XXX:5060 SIP/2.0 200 OK To: ;tag=654b2cee0decd14c60e0a8f100d34221 From: ;tag=a0badd485e Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060 CSeq: 1167189822 REGISTER Content-Length: 0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK835b7c7ec89356827;rport Contact: ;expires=3600 P-Associated-URI: , Authentication-Info: nextnonce="524C8712A0ED215F000000002409A441",qop=auth,rspauth="91bfbc50488cce5fbd1332636511ab48",cnonce="a1bcc459",nc=00000001	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:43:47	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK835b7c7ec89356827;rport Route: Max-Forwards: 70 From: ;tag=a0badd485e To: Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060 CSeq: 1167189822 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="4AC10E0C9EED215F00000000803C2928",uri="sip:ims.comcast.net",response="e6ceac84157128b8c8a9a1c8f418cd82",algorithm=MD5,qop=auth,cnonce="a1bcc459",nc=00000001 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:43:45	INFO: SIP Message Received ==>21.27.152.125:5060: Received packet from: XX.XX.XX.XXX:5060 SIP/2.0 401 Unauthorized 01030033C To: ;tag=654b2cee0ded1a5520e0a8f0f88b9b81 From: ;tag=a0badd485e Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060 CSeq: 1167189821 REGISTER Content-Length: 0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport WWW-Authenticate: Digest nonce="4AC10E0C9EED215F00000000803C2928",realm="ims.comcast.net",algorithm=MD5,qop="auth"	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:43:45	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport Route: Max-Forwards: 70 From: ;tag=a0badd485e To: Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060 CSeq: 1167189821 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:43:41	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport Route: Max-Forwards: 70 From: ;tag=a0badd485e To: Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060 CSeq: 1167189821 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:43:39	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport Route: Max-Forwards: 70 From: ;tag=a0badd485e To: Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060 CSeq: 1167189821 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:43:38	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport Route: Max-Forwards: 70 From: ;tag=a0badd485e To: Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060 CSeq: 1167189821 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:43:38	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK344f06189ef29c4a4;rport Route: Max-Forwards: 70 From: ;tag=a0badd485e To: Call-ID: 663f3f3ea0b1c360@21.27.152.125:5060 CSeq: 1167189821 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:15:35	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SIP/2.0 200 OK Via: SIP/2.0/UDP 76.96.205.86:5060;branch=z9hG4bKe568ed76ef22764d5131e944acffe011k555555yaaaaacaaaaaacm4vu4y3Zqkv7afcmg2t0vkr4ziaaaaabqaaaaaaaq From: ;tag=fdb070d4 To: ;tag=f688dccfc3 Call-ID: ce6d69a15b10978e@21.27.152.125:5060 CSeq: 1 NOTIFY Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:15:35	INFO: SIP Message Received ==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060 NOTIFY sip:+11234567890@21.27.152.125:5060 SIP/2.0 To: ;tag=f688dccfc3 From: ;tag=fdb070d4 Call-ID: ce6d69a15b10978e@21.27.152.125:5060 CSeq: 1 NOTIFY Max-Forwards: 69 Content-Length: 99 Via: SIP/2.0/UDP 76.96.205.86:5060;branch=z9hG4bKe568ed76ef22764d5131e944acffe011k555555yaaaaacaaaaaacm4vu4y3Zqkv7afcmg2t0vkr4ziaaaaabqaaaaaaaq Record-Route: Contact: Content-Type: application/simple-message-summary Event: message-summary Subscription-State: active;expires=41105 Messages-Waiting: no Message-Account: sip:+11234567890@ovm.comcast.net Voice-Message: 0/0 (0/0)	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:15:35	INFO: SIP Message Received ==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060 SIP/2.0 200 OK To: ;tag=fdb070d4 From: ;tag=f688dccfc3 Call-ID: ce6d69a15b10978e@21.27.152.125:5060 CSeq: 1666220067 SUBSCRIBE Content-Length: 0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4e75b3a5f0188c874;rport Record-Route: Expires: 43200	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:15:34	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4e75b3a5f0188c874;rport Route: Max-Forwards: 70 From: ;tag=f688dccfc3 To: Call-ID: ce6d69a15b10978e@21.27.152.125:5060 CSeq: 1666220067 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: message-summary Expires: 43200 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:15:32	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4e75b3a5f0188c874;rport Route: Max-Forwards: 70 From: ;tag=f688dccfc3 To: Call-ID: ce6d69a15b10978e@21.27.152.125:5060 CSeq: 1666220067 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: message-summary Expires: 43200 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:15:31	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4e75b3a5f0188c874;rport Route: Max-Forwards: 70 From: ;tag=f688dccfc3 To: Call-ID: ce6d69a15b10978e@21.27.152.125:5060 CSeq: 1666220067 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: message-summary Expires: 43200 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:15:31	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4e75b3a5f0188c874;rport Route: Max-Forwards: 70 From: ;tag=f688dccfc3 To: Call-ID: ce6d69a15b10978e@21.27.152.125:5060 CSeq: 1666220067 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: message-summary Expires: 43200 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:30	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK5530341a331fc38c9;rport Route: Max-Forwards: 70 From: ;tag=f39469c593 To: Call-ID: 50e7e9b26aeb5145@21.27.152.125:5060 CSeq: 2036010717 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: message-summary Expires: 43200 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:26	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK5530341a331fc38c9;rport Route: Max-Forwards: 70 From: ;tag=f39469c593 To: Call-ID: 50e7e9b26aeb5145@21.27.152.125:5060 CSeq: 2036010717 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: message-summary Expires: 43200 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:24	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK5530341a331fc38c9;rport Route: Max-Forwards: 70 From: ;tag=f39469c593 To: Call-ID: 50e7e9b26aeb5145@21.27.152.125:5060 CSeq: 2036010717 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: message-summary Expires: 43200 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:23	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SIP/2.0 200 OK Via: SIP/2.0/UDP 76.96.205.86:5060;branch=z9hG4bKe80b4b1603336ee912590f39a8eafb77k555555yaaaaacaaaaaaa0vsuqi3Zqkv7at5jcmmjaerf0qaaaaabqaaaaaaaa From: ;tag=9fd2263104d3644770e0a8cdd5c7f335 To: ;tag=b45c7afbb4 Call-ID: 18445e171c42ff7a@21.27.152.125:5060 CSeq: 49253 NOTIFY Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:23	INFO: SIP Message Received ==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060 NOTIFY sip:+11234567890@21.27.152.125:5060 SIP/2.0 To: ;tag=b45c7afbb4 From: ;tag=9fd2263104d3644770e0a8cdd5c7f335 Call-ID: 18445e171c42ff7a@21.27.152.125:5060 CSeq: 49253 NOTIFY Max-Forwards: 70 Content-Length: 842 Via: SIP/2.0/UDP 76.96.205.86:5060;branch=z9hG4bKe80b4b1603336ee912590f39a8eafb77k555555yaaaaacaaaaaaa0vsuqi3Zqkv7at5jcmmjaerf0qaaaaabqaaaaaaaa Contact: sip:scscfbea2.ssg.comcast.net:5060 Content-Type: Application/reginfo+xml User-Agent: CscfUacAgent Event: reg Subscription-State: active http://www.w3.org/2001/XMLSchema-instance" version="0" state="full"> sip:+11234567890@21.27.152.125:5060 sip:+11234567890@21.27.152.125:5060	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:23	INFO: SIP Message Received ==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060 SIP/2.0 200 OK To: ;tag=9fd2263104d3644770e0a8cdd5c7f335 From: ;tag=b45c7afbb4 Call-ID: 18445e171c42ff7a@21.27.152.125:5060 CSeq: 1216718023 SUBSCRIBE Content-Length: 0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4b3ffaf108eac93a0;rport Record-Route: Contact: sip:scscfbea2.ssg.comcast.net:5060 Expires: 43260 P-Charging-Vector: icid-value=9fd2263104d3644770e0a8cdd5c6ac46 P-Charging-Function-Addresses: ccf="aaa://ashburnccf.ssg.comcast.net:3868;transport=tcp";ccf="aaa://hillsboroccf.ssg.comcast.net:3868;transport=tcp"	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:23	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK5530341a331fc38c9;rport Route: Max-Forwards: 70 From: ;tag=f39469c593 To: Call-ID: 50e7e9b26aeb5145@21.27.152.125:5060 CSeq: 2036010717 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: message-summary Expires: 43200 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:23	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4b3ffaf108eac93a0;rport Route: Max-Forwards: 70 From: ;tag=b45c7afbb4 To: Call-ID: 18445e171c42ff7a@21.27.152.125:5060 CSeq: 1216718023 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: reg Expires: 600000 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:22	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK5530341a331fc38c9;rport Route: Max-Forwards: 70 From: ;tag=f39469c593 To: Call-ID: 50e7e9b26aeb5145@21.27.152.125:5060 CSeq: 2036010717 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: message-summary Expires: 43200 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:22	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK4b3ffaf108eac93a0;rport Route: Max-Forwards: 70 From: ;tag=b45c7afbb4 To: Call-ID: 18445e171c42ff7a@21.27.152.125:5060 CSeq: 1216718023 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: reg Expires: 600000 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:22	INFO: Endpt 0 on-hook; cmgr event OPER_OK	AALN/1:m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:22	INFO: SIP Message Received ==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060 SIP/2.0 200 OK To: ;tag=f468eaf505baabb6e0e0a8cdd355a00e From: ;tag=d9fee96d12 Call-ID: 7f0983180d4f8d23@21.27.152.125:5060 CSeq: 431102749 REGISTER Content-Length: 0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK669f2b9c950a792e6;rport Contact: ;expires=3600 P-Associated-URI: , Authentication-Info: nextnonce="965F6C8B9FE4215F0000000007DB8251",qop=auth,rspauth="8d611e169bf6f4cc2417fca9eec622a1",cnonce="ed669fc6",nc=00000001	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:22	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK669f2b9c950a792e6;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 7f0983180d4f8d23@21.27.152.125:5060 CSeq: 431102749 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="32F6DE6197E4215F0000000022D8BC56",uri="sip:ims.comcast.net",response="655852c5e995680a7a1d2ab64e2d4a45",algorithm=MD5,qop=auth,cnonce="ed669fc6",nc=00000001 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:21	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK669f2b9c950a792e6;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 7f0983180d4f8d23@21.27.152.125:5060 CSeq: 431102749 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="32F6DE6197E4215F0000000022D8BC56",uri="sip:ims.comcast.net",response="655852c5e995680a7a1d2ab64e2d4a45",algorithm=MD5,qop=auth,cnonce="ed669fc6",nc=00000001 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:21	INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE	AALN/1:m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:20	INFO: SIP Message Received ==>21.27.152.125:5060: Received packet from: 76.96.205.86:5060 SIP/2.0 401 Unauthorized 01030033C To: ;tag=f468eaf505ba0981d0e0a8cdb2fb47fa From: ;tag=d9fee96d12 Call-ID: 7f0983180d4f8d23@21.27.152.125:5060 CSeq: 431102748 REGISTER Content-Length: 0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport WWW-Authenticate: Digest nonce="32F6DE6197E4215F0000000022D8BC56",realm="ims.comcast.net",algorithm=MD5,qop="auth"	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:20	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 7f0983180d4f8d23@21.27.152.125:5060 CSeq: 431102748 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:16	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 7f0983180d4f8d23@21.27.152.125:5060 CSeq: 431102748 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:14	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 7f0983180d4f8d23@21.27.152.125:5060 CSeq: 431102748 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:13	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 7f0983180d4f8d23@21.27.152.125:5060 CSeq: 431102748 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:13	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: 76.96.205.86:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK9dcdbdf6577f29f1c;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 7f0983180d4f8d23@21.27.152.125:5060 CSeq: 431102748 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901", realm="ims.comcast.net", uri="sip:ims.comcast.net", nonce="", response="", algorithm=MD5 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:13	INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE	AALN/1:m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:11	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK074e41de6b0f6038d;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 95e36cc5bed23419@21.27.152.125:5060 CSeq: 431102747 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="A88082421FDB215F00000000D917D72C",uri="sip:ims.comcast.net",response="7996f6f19bf1f3f049dc30ba6363b007",algorithm=MD5,qop=auth,cnonce="5b28a200",nc=00000001 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:07	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK074e41de6b0f6038d;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 95e36cc5bed23419@21.27.152.125:5060 CSeq: 431102747 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="A88082421FDB215F00000000D917D72C",uri="sip:ims.comcast.net",response="7996f6f19bf1f3f049dc30ba6363b007",algorithm=MD5,qop=auth,cnonce="5b28a200",nc=00000001 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:05	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK074e41de6b0f6038d;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 95e36cc5bed23419@21.27.152.125:5060 CSeq: 431102747 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="A88082421FDB215F00000000D917D72C",uri="sip:ims.comcast.net",response="7996f6f19bf1f3f049dc30ba6363b007",algorithm=MD5,qop=auth,cnonce="5b28a200",nc=00000001 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:04	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK074e41de6b0f6038d;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 95e36cc5bed23419@21.27.152.125:5060 CSeq: 431102747 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="A88082421FDB215F00000000D917D72C",uri="sip:ims.comcast.net",response="7996f6f19bf1f3f049dc30ba6363b007",algorithm=MD5,qop=auth,cnonce="5b28a200",nc=00000001 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:04	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 REGISTER sip:ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK074e41de6b0f6038d;rport Route: Max-Forwards: 70 From: ;tag=d9fee96d12 To: Call-ID: 95e36cc5bed23419@21.27.152.125:5060 CSeq: 431102747 REGISTER Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Authorization: Digest username="288088D37AA901",realm="ims.comcast.net",nonce="A88082421FDB215F00000000D917D72C",uri="sip:ims.comcast.net",response="7996f6f19bf1f3f049dc30ba6363b007",algorithm=MD5,qop=auth,cnonce="5b28a200",nc=00000001 Contact: ;expires=3600 Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:04	INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE	AALN/1:m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 16:05:01	PCSCF Discovery Timeout Failure	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 15:24:56	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK03bc0b194bd629d92;rport Route: Max-Forwards: 70 From: ;tag=1ec09c2de5 To: Call-ID: 85d9e84a84f2a9fb@21.27.152.125:5060 CSeq: 489326638 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: reg Expires: 600000 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 15:24:54	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 SIP/2.0 200 OK Via: SIP/2.0/UDP XX.XX.XX.XXX:5060;branch=z9hG4bKc0249e4cd0f707a4685ffd65adf41c5ak555555yaaaaacaaaaaaddqyogu3Zqkv7arz2m2lypaq0y2aaaaabqaaaaaaaa From: ;tag=8e78ce2f0d47e33220e0a8a8c6b8eddf To: ;tag=0490baa1a3 Call-ID: 14d862831ab2bd86@21.27.152.125:5060 CSeq: 89158 NOTIFY Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 15:24:54	INFO: SIP Message Received ==>21.27.152.125:5060: Received packet from: XX.XX.XX.XXX:5060 NOTIFY sip:+11234567890@21.27.152.125:5060 SIP/2.0 To: ;tag=0490baa1a3 From: ;tag=8e78ce2f0d47e33220e0a8a8c6b8eddf Call-ID: 14d862831ab2bd86@21.27.152.125:5060 CSeq: 89158 NOTIFY Max-Forwards: 70 Content-Length: 842 Via: SIP/2.0/UDP XX.XX.XX.XXX:5060;branch=z9hG4bKc0249e4cd0f707a4685ffd65adf41c5ak555555yaaaaacaaaaaaddqyogu3Zqkv7arz2m2lypaq0y2aaaaabqaaaaaaaa Contact: sip:scscfman2.ssg.comcast.net:5060 Content-Type: Application/reginfo+xml User-Agent: CscfUacAgent Event: reg Subscription-State: active http://www.w3.org/2001/XMLSchema-instance" version="0" state="full"> sip:+11234567890@21.27.152.125:5060 sip:+11234567890@21.27.152.125:5060	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 15:24:54	INFO: SIP Message Received ==>21.27.152.125:5060: Received packet from: XX.XX.XX.XXX:5060 SIP/2.0 200 OK To: ;tag=8e78ce2f0d47e33220e0a8a8c6b8eddf From: ;tag=0490baa1a3 Call-ID: 14d862831ab2bd86@21.27.152.125:5060 CSeq: 1375021698 SUBSCRIBE Content-Length: 0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK68a8402e1fcc2fe31;rport Record-Route: Contact: sip:scscfman2.ssg.comcast.net:5060 Expires: 43260 P-Charging-Vector: icid-value=8e78ce2f0d47e33220e0a8a8c6b6222b P-Charging-Function-Addresses: ccf="aaa://ashburnccf.ssg.comcast.net:3868;transport=tcp";ccf="aaa://hillsboroccf.ssg.comcast.net:3868;transport=tcp"	m288088D37AA9.mana1.va.comcast.net/21.27.152.125
2020-07-29 15:24:54	INFO: SIP Message Sent ==>21.27.152.125:5060: Sending packet to: XX.XX.XX.XXX:5060 SUBSCRIBE sip:+11234567890@ims.comcast.net SIP/2.0 Via: SIP/2.0/UDP 21.27.152.125;branch=z9hG4bK68a8402e1fcc2fe31;rport Route: Max-Forwards: 70 From: ;tag=0490baa1a3 To: Call-ID: 14d862831ab2bd86@21.27.152.125:5060 CSeq: 1375021698 SUBSCRIBE Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, SUBSCRIBE, UPDATE Allow-Events: dialog, message-summary, network-redirection-reminder, refer, reg, ua-profile Contact: Event: reg Expires: 600000 P-Preferred-Identity: Supported: 100rel, answermode, early-session, eventlist, from-change, histinfo, join, path, replaces, tdialog, timer User-Agent: Brcm-CxCProd_18.3 Content-Length: 0	m288088D37AA9.mana1.va.comcast.net/21.27.152.125

XfinityMichaelC

Administrator

•

4.4K Messages

5 years ago

Greetings, @GeoTech! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of all the issue you have been running into with your internet and phone services. I glad to hear the local team is working with you and trying to get this resolved. I would also like to have a look into things from my side as well. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

GeoTech

Frequent Visitor

•

8 Messages

5 years ago

I just wanted to finish the follow-up on this matter. The issue has been resolved, though to be honest I have no earthly idea how. An excellent, highly experienced team was dispatched, a Tech Ops Supervisor another Technician, yesterday morning. They checked the tap in the basement and then I reconnected the modem to the line from the tap, and voila! Magic. They double-checked all of the signal levels including for the dvr after adding a splitter - one which I have used before but without this result. All I can say is what I said when I saw the modem connect, and the US DS and eMTA quickly light up solid, I said with a laugh, "of course it works now, you're here!" If the problems arise again, I will call customer service, start over, and possibly move to their home networking product line.

Pure conjecture on my part, but my current modem seems to work fine, as well as an older 3.0 DOCSIS, but perhaps there are random gremlins in their electronics prone to AC interference, who knows.

Anyway, so far, since the Tech Ops team left there have been no adverse events or uncorrectables. I really think that getting to the right people made the difference, in my case a perseverant and caring ASC Supervisor, and eventually a Corporate Employee through the Forum, and of course the local Tech Ops team.

I know things are hard, for everyone right now, but please stay persistant, and kind too.

Home Phone Service & Equipment

GeoTech

-! No Telephone or Internet Service since July 9, 2020

GeoTech

XfinityMichaelC

GeoTech

New to the Community?