Sunday, September 17th, 2023 5:00 PM


No phone service

Got voice for my Dad's home in Virginia on Tuesday.   Still not working.  Said be ready 24 to 48 hrs then Saturday, Sept 16th, followed by need 24 hrs for system to update.  He is 85 years old and needs a phone asap.

Official Employee


918 Messages

7 months ago

@user_ff3f75 Good afternoon! Thank you for reaching out to our Community Forums Team for assistance with your father's phone. I can see the urgency, and would be happy to take a look and see what's happening on our end. To begin, can you please send a Direct Message with your name and service address we will be working with today? 


Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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