Good evening @user_e1yerk, and thank you for reaching out on our Community Forums, we hope your week is going well so far and you are having a wonderful Tuesday! I'm sorry to that you are not receiving a dial tone. May I ask how long your landline has been down? Have you tried restarting your equipment or any other troubleshooting steps yet? You can find troubleshoot your Voice issues through our easy-to-use XFINITY app by following the steps listed here https://www.xfinity.com/support/articles/my-account-app-voice-mobile-troubleshooting.
If you are still unable to get your line working and get a dial tone, please let us know and we will be happy to troubleshoot further.
MikeB39A
Problem Solver
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584 Messages
5 months ago
Unplug the line from the wall. Wait 30 secs. and plug the line back in. Good luck!
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XfinityAlyssaA
Official Employee
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1.7K Messages
5 months ago
Good evening @user_e1yerk, and thank you for reaching out on our Community Forums, we hope your week is going well so far and you are having a wonderful Tuesday! I'm sorry to that you are not receiving a dial tone. May I ask how long your landline has been down? Have you tried restarting your equipment or any other troubleshooting steps yet? You can find troubleshoot your Voice issues through our easy-to-use XFINITY app by following the steps listed here https://www.xfinity.com/support/articles/my-account-app-voice-mobile-troubleshooting.
If you are still unable to get your line working and get a dial tone, please let us know and we will be happy to troubleshoot further.
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