Desertdawg3115's profile

Visitor

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3 Messages

Mon, Aug 1, 2022 1:27 AM

No landline service...2 days now

Saturday Morning I discovered thatvI have no dialtone on my landline. I restarted my xfi router a 4 times trying to get the landline up. I then used the chat feature with the xfinity app. The person on the other end wanted me to restart my router. I told him I already did that as well as trying a different telephone. They then said a service ticket was generated and that my issue would be resolved in 60 minutes (it was not) they then abruptly ended the session before I could write down the ref number.  I have also been having issues with the cable signal and internet service dropping out since July 6th. I had aservice rep out last Tuesday who confirmed that the issue was coming from outside the house. I'm about ready to cancel my services. I have had the worst customer service experiences lately with comcast....I have had my services since 2006....

Accepted Solution

Official Employee

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243 Messages

13 d ago

Hello @Desertdawg3115. Are you still having issues with your cable and phone services?

Accepted Solution

Visitor

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3 Messages

13 d ago

I did some more trouble shooting myself on Monday morning and discovered that the #2 telephone port was activated and not the #1 telephone port. I then called Customer service back and talked to a really nice lady after explaining to her what had happened she put me in touch with someone in the activations team. I told the gentleman what had happened and that the wrong port was activated. He confirmed the issue amd reprogrammed my router and activated the #1 telephone port.  

Official Employee

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243 Messages

That is wonderful @Desertdawg3115 ! Thanks for doing some troubleshooting and helping us out. I am glad our phone team was able to get this working for you. Are you still having issues with your cable service?

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