Desertdawg3115's profile

Visitor

 • 

3 Messages

Monday, August 1st, 2022 1:27 AM

Closed

No landline service...2 days now

Saturday Morning I discovered thatvI have no dialtone on my landline. I restarted my xfi router a 4 times trying to get the landline up. I then used the chat feature with the xfinity app. The person on the other end wanted me to restart my router. I told him I already did that as well as trying a different telephone. They then said a service ticket was generated and that my issue would be resolved in 60 minutes (it was not) they then abruptly ended the session before I could write down the ref number.  I have also been having issues with the cable signal and internet service dropping out since July 6th. I had aservice rep out last Tuesday who confirmed that the issue was coming from outside the house. I'm about ready to cancel my services. I have had the worst customer service experiences lately with comcast....I have had my services since 2006....

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Official Employee

 • 

1.4K Messages

3 years ago

Hello @Desertdawg3115. Are you still having issues with your cable and phone services?

Accepted Solution

Visitor

 • 

3 Messages

3 years ago

I did some more trouble shooting myself on Monday morning and discovered that the #2 telephone port was activated and not the #1 telephone port. I then called Customer service back and talked to a really nice lady after explaining to her what had happened she put me in touch with someone in the activations team. I told the gentleman what had happened and that the wrong port was activated. He confirmed the issue amd reprogrammed my router and activated the #1 telephone port.  

Official Employee

 • 

1.4K Messages

That is wonderful @Desertdawg3115 ! Thanks for doing some troubleshooting and helping us out. I am glad our phone team was able to get this working for you. Are you still having issues with your cable service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here