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Friday, September 8th, 2023 12:49 AM

No dialtone

Installed new gateway and now I have no dial tone on my landline.  I’m on my second gateway with same result.  Need a tech to visit my residence.

Expert

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101.6K Messages

3 months ago

The concern is not "Xfinity App" help related. Topic moved here to the proper help section for assistance. 

Official Employee

 • 

779 Messages

3 months ago

You've reached the right team for help, @user_9185b5. Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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