I got a new home phone and called Xfinity to set it up. We did all that, they gave me a new phone number. The phone display is on but I have no dial tone, when I dial the phone it says it’s in use. Don’t know if my setup is wrong. My son tried to help because I am not tech savvy and he couldn’t get it to work. Don’t know if it’s on my end or your end. Would like someone to come out and check the setup unless they can sort the problem. Thank you.
lfreije Thanks for creating a post on our Community Forums. To check the basics, is the phone connected to the correct port on the back of the modem? Have you already tried other ports or any troubleshooting steps?
user_dk0pcf
Visitor
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1 Message
22 hours ago
I got a new home phone and called Xfinity to set it up. We did all that, they gave me a new phone number. The phone display is on but I have no dial tone, when I dial the phone it says it’s in use. Don’t know if my setup is wrong. My son tried to help because I am not tech savvy and he couldn’t get it to work. Don’t know if it’s on my end or your end. Would like someone to come out and check the setup unless they can sort the problem. Thank you.
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XfinityThomasD
Official Employee
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1.7K Messages
22 hours ago
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smoket
Visitor
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1 Message
2 hours ago
Same exact issue for me. Got a new box in the mail, installed it, used the app to update. Network, internet, email work great but no dial tone now.
No, it is not the wiring , nor is it our telephones. Yes, I have re-booted the Xfinity router. The app tries to fix, then sends me to Xfinity AI chat
which eventually results in being pointed mercilessly back to the app again. Nothing I can find seems to actually ever reach a human.
We are seniors and this process has already costed us too much as my cell phone wouldn't run the stupid app and required me to get a new one.
Now after $$ more we are without our phone line. At least with internet working, I can shop around for a better deal. Comcast is happy to fleece
its customers, cranking up the monthly bill, all while reducing service and support.
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