I got a new home phone and called Xfinity to set it up. We did all that, they gave me a new phone number. The phone display is on but I have no dial tone, when I dial the phone it says it’s in use. Don’t know if my setup is wrong. My son tried to help because I am not tech savvy and he couldn’t get it to work. Don’t know if it’s on my end or your end. Would like someone to come out and check the setup unless they can sort the problem. Thank you.
lfreije Thanks for creating a post on our Community Forums. To check the basics, is the phone connected to the correct port on the back of the modem? Have you already tried other ports or any troubleshooting steps?
user_dk0pcf
Visitor
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1 Message
2 hours ago
I got a new home phone and called Xfinity to set it up. We did all that, they gave me a new phone number. The phone display is on but I have no dial tone, when I dial the phone it says it’s in use. Don’t know if my setup is wrong. My son tried to help because I am not tech savvy and he couldn’t get it to work. Don’t know if it’s on my end or your end. Would like someone to come out and check the setup unless they can sort the problem. Thank you.
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XfinityThomasD
Official Employee
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1.7K Messages
2 hours ago
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