I got a new home phone and called Xfinity to set it up. We did all that, they gave me a new phone number. The phone display is on but I have no dial tone, when I dial the phone it says it’s in use. Don’t know if my setup is wrong. My son tried to help because I am not tech savvy and he couldn’t get it to work. Don’t know if it’s on my end or your end. Would like someone to come out and check the setup unless they can sort the problem. Thank you.
user_dk0pcf, We would like to do everything we can to get your landline working. In most cases, it is a simple troubleshooting matter we can help you with.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
lfreije Thanks for creating a post on our Community Forums. To check the basics, is the phone connected to the correct port on the back of the modem? Have you already tried other ports or any troubleshooting steps?
user_dk0pcf
Visitor
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1 Message
20 days ago
I got a new home phone and called Xfinity to set it up. We did all that, they gave me a new phone number. The phone display is on but I have no dial tone, when I dial the phone it says it’s in use. Don’t know if my setup is wrong. My son tried to help because I am not tech savvy and he couldn’t get it to work. Don’t know if it’s on my end or your end. Would like someone to come out and check the setup unless they can sort the problem. Thank you.
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XfinityThomasD
Official Employee
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1.7K Messages
20 days ago
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smoket
Visitor
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2 Messages
19 days ago
Same exact issue for me. Got a new box in the mail, installed it, used the app to update. Network, internet, email work great but no dial tone now.
No, it is not the wiring , nor is it our telephones. Yes, I have re-booted the Xfinity router. The app tries to fix, then sends me to Xfinity AI chat
which eventually results in being pointed mercilessly back to the app again. Nothing I can find seems to actually ever reach a human.
We are seniors and this process has already costed us too much as my cell phone wouldn't run the stupid app and required me to get a new one.
Now after $$ more we are without our phone line. At least with internet working, I can shop around for a better deal. Comcast is happy to fleece
its customers, cranking up the monthly bill, all while reducing service and support.
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