Visitor
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1 Message
no dial tone
new gateway modem installed. No dial tone. called customer service: it prompted a restart. Restart has been in progress for 24+ hours. each call to customer service has been "restart in progress" follewed by "good by, we will contact you in about 10 minutes." Still no dial tone.
have not figured out how to bypass the automated system. the website chat only responds to the selected options, which don't fit the circumstances.
maureen_c
Visitor
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1 Message
18 days ago
I just had same issue. I got help by doing a “direct message.” Go to top right where your “head is, and hit there. you will see a “ pen and pencil” In the To: line type Xfinity Support “ it should pop up. I was very happy, you will need to wait a few minutes but someone answered and fixed my problem. It did take awhile but it did get fixed and it was something you couldn’t fix. Hope that helps.
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XfinityKassie
Official Employee
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2K Messages
17 days ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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