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Thursday, April 3rd, 2025 2:12 AM

no dial tone

Upgraded to XB8 modem now have no dial tone

Official Employee

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2.3K Messages

22 days ago

 

user_pex6lo - Hello! Thank you for joining the Forums community for help with your dial tone. It's important to us you're able to make and receive your calls and we can help. Can you share how you've installed your new gateway and your home phone? Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.

- XfinityThomasA

 

8 Messages

@XfinityThomasA​ Thank you, I didn't know that. My problem with no dial tone was resolved by a technician. It was an activation issue.

Official Employee

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2.1K Messages

I'm glad to hear a tech was able to help get it sorted out @user_pex6lo. We have some great techs in the field, and we can always count on them for help. 

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