user_pex6lo - Hello! Thank you for joining the Forums community for help with your dial tone. It's important to us you're able to make and receive your calls and we can help. Can you share how you've installed your new gateway and your home phone? Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.
I'm glad to hear a tech was able to help get it sorted out @user_pex6lo. We have some great techs in the field, and we can always count on them for help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasA
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