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user_tmf4eh
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2 Messages

Thursday, March 27th, 2025 7:54 PM

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No dial tone

I have no dial tone with my home voice since I upgraded my modem, but the internet works fine and I'm getting voice mail. I've followed all directions on the support page about this issue but no luck. 

Question

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Updated 

7 days ago

51

3

XfinityOrlandoM

Official Employee

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1.9K Messages

15 days ago

@user_tmf4eh

 

Thanks for reaching out to us,  I do apologize for any inconvenience you're having with your Xfinity voice services. When you got the new modem did you jump on the awesome Xfinity app https://www.xfinity.com/apps  to activate the modem, also you want to make sure your telephone line is plugged into Tel port 1?

3

0

user_tmf4eh

2 Messages

yes i activated the modem on the app and i've tried both tel ports

10 days ago

0

XfinityVictor

Official Employee

 • 

1.3K Messages

 

user_tmf4eh Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 days ago

0

XfinityDilary

Official Employee

 • 

2.1K Messages

 

user_tmf4eh Thanks for allowing us to help with your dial tone concerns. I'm glad the provisioning signal helped resolve the dial tone issue. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 days ago

0

user_736966

Visitor

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2 Messages

13 days ago

I have the same problem after upgrading to the XB8 gateway several weeks ago. I activated the gateway, and my phone is connected to Tel port 1. There is no dial tone; of course, I can't dial out. Restarting the gateway does not solve the problem

1

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XfinityRay

Official Employee

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2.7K Messages

Hi there, user_736966! Congratulations on getting the XB8 modem. That is a very reliable device that will keep your internet working a lightning fast speed! I would be happy to further help with your phone service and will need to access your account to do so. We will send a phone provisioning signal. If that doesn't get you a dial tone, there are further steps we can take from there. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 days ago

0

user_oqi66s

1 Message

12 days ago

I’m experiencing the same problem. WiFi works but not my home phone

1

0

XfinityVictor

Official Employee

 • 

1.3K Messages

 

user_oqi66s Hello, are you still having home phone issues?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 days ago

0

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