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user_55df7a
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Monday, August 5th, 2024 2:08 PM

no dial tone

I loose my dial tone about every 3 days. If I reboot the modem I get the dial tone back and then loose it again. TV and internet work fine. If I log into the moden it says on hook and if I lift the phone it will go to off hook but no dial tone. I have a NETGEAR C7100V

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2 months ago

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MikeB39A

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571 Messages

2 months ago

If your internet is fine, I'd check your phone's support team.  It might be your phone. Also check YouTube for troubleshooting your phone. Good luck!

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XfinityRaul

Official Employee

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1.5K Messages

2 months ago

Hello, @user_55df7a. I appreciate you making us aware you're losing the dial tone every couple of days. I would be more than happy to help figure out a solution to this problem. So that we don't go over something you've already done, can you please share with me what you've done other than rebooting the modem? Have you tried troubleshooting the phone itself?

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user_55df7a

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@XfinityRaul​ I have unplugged phone base to reset it, I also pulled battery on headset. I did not suspect the phone because the router restart fixes it. Just a FYI when it is the failing state and no dial tone, if I call the number the phone rings from the log I do see this message     but it is working today

2024-08-12 11:44:38 INFO: Endpt 0 on-hook; cmgr event LINE_INACTIVE m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 11:44:38 INFO: Endpt 0 on-hook; cmgr event ONHOOK m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 11:44:35 INFO: Endpt 0 off-hook; cmgr event LINE_ACTIVE m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 11:44:35 INFO: Endpt 0 off-hook; cmgr event OFFHOOK m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 11:44:31 INFO: Endpt 0 on-hook; cmgr event LINE_INACTIVE m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 11:44:31 INFO: Endpt 0 on-hook; cmgr event ONHOOK m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 11:44:29 INFO: Endpt 0 off-hook; cmgr event LINE_ACTIVE m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 11:44:29 INFO: Endpt 0 off-hook; cmgr event OFFHOOK m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 11:19:56 INFO: Endpt 0 on-hook; cmgr event OPER_OK m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 11:19:56 INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 10:42:12 INFO: Endpt 0 on-hook; cmgr event OPER_OK m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 10:42:12 INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 09:52:28 INFO: Endpt 0 on-hook; cmgr event OPER_OK m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 09:52:28 INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 09:09:55 INFO: Endpt 0 on-hook; cmgr event OPER_OK m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 09:09:55 INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 08:16:01 INFO: Endpt 0 on-hook; cmgr event OPER_OK m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 08:16:01 INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 07:37:04 INFO: Endpt 0 on-hook; cmgr event OPER_OK m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 07:37:04 INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 06:58:43 INFO: Endpt 0 on-hook; cmgr event OPER_OK m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190
2024-08-12 06:58:42 INFO: Endpt 0 on-hook; cmgr event TARGETS_UPDATE m9CC9EB3EC671.chlm9.ma.comcast.net/21.47.47.190

 

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2 months ago

XfinityDena

Official Employee

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2.3K Messages

@user_55df7a

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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