5 Messages
No Dial Tone
All things remaining the same, installed a new modem today (plug and go simplicity) and now do not have a dial tone on my land line. Made sure phones are all properly docked, with phone lines connected and fully charged, and ran the Troubleshooter many times - still no dial tone.
user_doa4mm
5 Messages
6 months ago
Here it is, Sunday morning and I still have no dial tone/no working phone in the house. After making this post and seeing that this is a common problem, as well as reading the responses from xfinity to direct message with all the ID info, there is still no dial tone. I am currently without phone service since yesterday/Saturday noon.
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user_doa4mm
5 Messages
6 months ago
It is now 2 full days and no dial tone/no phone. I did direct message with the info that I have seen requested and no contact has been made/no response to my direct message attempts. This is the only phone I have so I would appreciate it if this problem had some attention from the tech support people, as I have no 911 call capability and no contact from the outside regarding incoming messages or phone calls.
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XfinityRoberto
Official Employee
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1.5K Messages
6 months ago
@user_doa4mm, thank you so much for reaching out to us over our Xfinity Community Forums Page. I am happy to see that we were able to get your phone service working again. It looks like the new modem you was not provisioned for phone service. I am glad we were able to provisioned it for you and get you back with a working dial tone. Please do not hesitate to reach out for any question or concerns.
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