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user_179ee3
1st Topic

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1 Message

Sunday, April 23rd, 2023 10:29 PM

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No dial tone

Jus got a new XB6-t gateway about 4 days ago.  Our landline/phone is no longer working.  I get no dial tone.  I have restarted the modem.  I have switched out a phone cable with one that is known to work.  This has been working fine with the modem that was just returned for the past 2 years

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1 year ago

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CCJay

Official Employee

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618 Messages

1 year ago

We're here to help, @user_179ee3. I believe we just need to reprovision your modem. Let's meet in DM.

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

 

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