Taekwona1's profile

Regular Visitor


5 Messages

Thu, Nov 25, 2021 3:42 PM

No dial tone!

I have an xfinity modem with voice! I have no dial tone on any phone!  A phone line is plugged into the back of the mode. Is there a special box that line is plugged into? 


Official Employee


2.5K Messages

4 d ago

Hello, thanks for taking the time to reach out on our Forums page in regard to your voice service not working. We apologize for the delay in getting back to you. I definitely know the importance of having your home phone up and running, so I am sorry to hear you have no dial tone. The phone line should be connected to the modem as you stated, but we can definitely further troubleshoot this so that we can get your voice service working again.


Just to confirm, are you still having this issue on your end? 

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