BREW1113's profile

New Poster

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1 Message

Thu, Mar 12, 2020 5:00 PM

No dial tone?

We have the xfinity bundle with TV, phone, and internet service (with the phone running/operating through the internet modem, an Arris TG1682g that was provided to us upon initially signing up with xfinity).   The phone shows that there should be a signal, but when I pick up the phone, there's no dial tone - just some empty noise.   No calls go out and any calls that come in are going to voicemail.  I tried moving the cable from the TEL1 to the TEL2 slot as a previous issue had led to the tech suggesting I try, nothing.  I tried using a separate corded phone in both the TEL1 and TEL2 slots - nothing.  I looked in the NID box on the outside of our house and didn't see anything that looked horribly wrong like  a cut wire or something, but I honestly didn't know what I was looking at.  We've tried resetting the modem and restarting the system several times to no avail.  There is a tech scheduled to come out tomorrow, and we have cell phones to help in the meantime, but we have to have home phone service - especially with a family member currently going through some serious health issues.

 

Is this a sign that the modem is going bad or something? It worked fine prior to today.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

What are the front tel lights doing? Have you tried a phone plugged directly in the modem

Frequent Visitor

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5 Messages

1 y ago

Same issue here

Frequent Visitor

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5 Messages

1 y ago

Exact same scenario here.

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

If you have the exact same issue, answer the same questions. Me too posts are no help without details

Frequent Visitor

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5 Messages

1 y ago

I did start my own post, thanks!

New Poster

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2 Messages

1 y ago

Any resolution from anyone here? Same symptoms on our end to a T. Suspicious that so many people suddenly have the same issue. Custopmer support tried to be helpful but could not diagnose on their end. Sending a tech. For anyone that had the issue resolved, was it an issue with the provider or with the modem?

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Sure a lot of people had/have the issues but none could answer the pertinent questions above, to get pointed in the right direction
myfaxhelp

Regular Visitor

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6 Messages

1 y ago

I tried to plug my phone directly into the modem....there is no dial tone

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