eileentruitt's profile

New Poster

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3 Messages

Monday, June 10th, 2019 1:00 PM

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No dial tone since we moved

Ever since we moved our phone doesn't work.  There is no dial tone, only static.  (Internet and TV work fine.)

 

I brought a corded phone from work that is known to work.  (I tested it at work on  the POTS line there before borrowing it.)  I plugged it into the primary jack on the modem and, when that failed, into the secondary jack on the WiFi router.  On both jacks I heard only static.

 

There was no other phone connected.

 

Phil

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Accepted Solution

Gold Problem Solver

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25.9K Messages

6 years ago

Your phone isn’t properly activated. Call in to complete activation. When it is Tel1 will be solid

Gold Problem Solver

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25.9K Messages

6 years ago

What modem do you have ? What do the lights do?

New Poster

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3 Messages

6 years ago

It is a Cisco XB3.  The power light is on.  The US/DS light is on.  The 2.4 GHz light is blinking.  The 5 GHz light is blinking.  The Tel1 light is off.  The Tel2 light is off.  The Battery light is off.

 

There is no change to the lights when I lift the handset.

 

Phil

New Poster

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3 Messages

6 years ago

That fixed it.  Thank you!

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