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user_3za19z
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4 Messages

Thursday, July 10th, 2025

No dial tone on either home phone

My Xfinity Modem which had worked perfectly for several years suddenly dropped dial tone and I took my Modem back to Xfinity and picked up a new Gateway Modem # XB8. Still no dial tone, plugged both phones directly into the modem and still no dial tone.  HELP

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1 month ago

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XfinityMartyR

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2.5K Messages

2 months ago

 

user_3za19z Thanks for reaching out! I'm sorry to hear the transition to the new Xfinity Gateway did not go as planned. Have you been able to rectify the issue since you posted this 2 days ago? 

 

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user_3za19z

Visitor

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4 Messages

No, still no dial tone

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2 months ago

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XfinityMartyR

Official Employee

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2.5K Messages

 

user_3za19z Thanks for letting us know! We will reply to your direct message shortly, and see what we can do to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_3za19z

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4 Messages

Thanks very much for your assistance.

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2 months ago

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XfinityMartyR

Official Employee

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2.5K Messages

user_3za19z Thanks again for reaching out! I'm glad we could get you some help with your Xfinity Voice service, and help save some money along the way. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_3za19z

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4 Messages

My problem with no home phones working (no dial tone) was solved with my modem being reconfigured and I had to replace one of my cordless phones.  All is good now, I gave the Xfinity Tech a 10 on my survey. The Xfinity online team also changed my internet plan and helped me save some money on my reoccurring bill.  Instant messaging is one of the best ways to contact Xfinity about problems with your service.

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1 month ago

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