pjsammond's profile

Regular Visitor

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3 Messages

Mon, May 13, 2019 9:00 AM

No dial tone & goes straight to voice mail

I installed the new xFi Advanced Gateway and the internet and cable TV work fine, but my landline has no dial tone and when I call it, it does not ring and goes directly to voice mail.  Help?

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bobhc

Valued Contributor

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141 Messages

2 y ago


@pjsammond wrote:

I installed the new xFi Advanced Gateway and the internet and cable TV work fine, but my landline has no dial tone and when I call it, it does not ring and goes directly to voice mail.  Help?


Have you setup and activated the gateway as recommended in this link?

 

https://forums.xfinity.com/t5/Home-Phone-Service-Equipment/How-to-purchase-and-install-a-voice-modem/td-p/2632277

Regular Visitor

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3 Messages

2 y ago

Got it fixed yesterday.  Thanks!

Official Employee

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6.7K Messages

2 y ago

Hello pjsammond. Glad to see you were able to get this issue resolved. Please let us know if you need assistance with anything else. We're happy to help out! 

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