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sct_367
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Thursday, December 12th, 2024 9:26 PM

No Dial Tone and No Signal Light on Modem

I have tried all of the suggested solutions, yet my problem remains.  Is the modem bad?  Internet works fine.

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2 months ago

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XfinityAlfonso

Official Employee

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1.3K Messages

2 months ago

Hello sct_367 is this still an issue for you?  Is there sitllno dial tone on the home handsets? 

 

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sct_367

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This has been an issue for months and continues to be an issue.  Frustrating that I'm getting charged $30/mo for this service and I can't get any help from Xfinity.

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2 months ago

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XfinityAlfonso

Official Employee

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1.3K Messages

 Thank you for letting me know, and we are always on hand to assist. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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2 months ago

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