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user_w7gcur
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Wednesday, April 1st, 2026 2:48 PM

No Dial Tone after modem swap

New modem swap. No dial tone. Followed troubleshooting of port assign, wiring, reboot, direct phone connect, no change. After being on hold for a long time, got a support tech on line. He tried for over an hour with no success. He agreed to call me back today at 1030 Eastern time., to continue working on the problem. It's now 1045, no call back. I have no way of reaching support directly. All AI help just useless. This is obviously a provisioning issue. Can't understand the difficulty. Ive been a customer for 25 years, but this is unacceptable. Can someone contact me for help. I need voice at my desk. 

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2 hours ago

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XfinitySara

Official Employee

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2.5K Messages

2 hours ago

Not to worry, @user_w7gcur! You've come to the right place for support :) Let's take a closer look at things with you, here. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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