U

Visitor

 • 

5 Messages

Friday, January 12th, 2024 8:54 PM

Closed

No dial tone after changing gateway

I just switched to a new gateway last night and now have no dial tone.  Otherwise the internet is fine.  The gateway switch was per Xfinity and was an upgrade from XB7 to XB8.

Official Employee

 • 

1K Messages

6 months ago

Hello @user_aba64b, thank you for taking the time to reach out on social media.  I understand your concern with the dial tone, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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