Visitor
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5 Messages
No dial tone after changing gateway
I just switched to a new gateway last night and now have no dial tone. Otherwise the internet is fine. The gateway switch was per Xfinity and was an upgrade from XB7 to XB8.
Visitor
•
5 Messages
I just switched to a new gateway last night and now have no dial tone. Otherwise the internet is fine. The gateway switch was per Xfinity and was an upgrade from XB7 to XB8.
XfinityKrista
Official Employee
•
1.5K Messages
11 months ago
Hello @user_aba64b, thank you for taking the time to reach out on social media. I understand your concern with the dial tone, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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