Visitor

 • 

4 Messages

Wednesday, July 30th, 2025

no dial tomne on new gateway have done all the troubleshooting yet get nothing

no dial tomne on new gateway have done all the troubleshooting yet get nothing

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Visitor

 • 

4 Messages

1 month ago

I'm on the DM app in xfinity support like prior posts state yet no response in over 15 minutes can someone please re-provision my voice service on the new gateway please

Visitor

 • 

4 Messages

Now almost 30 minutes and no response

Visitor

 • 

4 Messages

1 month ago

1 hr and still no response

Official Employee

 • 

1.9K Messages

30 days ago

Hello and welcome to Comcast! I am sorry to hear that you do not have a dial tone on your new modem. You are in the right place and we are happy to assist you today. 

 

We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Message to an Official Employee of the Xfinity Community Forum, is a violation of Forums Guidelines. In the future we ask that you pleas find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct message. 

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