Visitor
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1 Message
New Phone Service
How do I get xfinity to actually get my phone service going? I’ve been on the phone and chatting for hours for two and a half weeks and now they’re telling me I need a subscription even though I’m being billed for phone service. I was just disconnected trying to escalate the issue because I didn’t get the account number in time.,
XfinityQuemekia
Official Employee
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1.4K Messages
41 minutes ago
We appreciate you bringing this to our attention, though I'm sorry it has taken this much time and effort on your part @user_rj23wj. Getting disconnected while trying to get help is deeply frustrating, especially when you've already spent hours trying to resolve this.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, let's get this sorted out once and for all.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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