New modem and no dial tone

Question

Honestly, your local xfinity store's customer service is atrocious. They told me the new modem just needed to be plugged in. No, it has to be activated. After activation, cable and internet works fine. But, no voice on my home phone line. Got new phones. No dial tone. Your assistant is useless with troubleshooting voice. I called and it said, 'all busy' and disconnected the call. I know comcast wants their idiot AI system to do everything, but voice literally needs a live person. How do we fix this issue? I don't think voice has been provisioned to the new modem. How do I check this with a live person?

XfinityGabriel · Answer

user_x70303, Hi there! Thanks for reaching out. I can understand the importance of getting the voice service fixed as quickly as possible. I am sorry to learn about this experience at the store. You've reached the right place to reach a live person. Our team of experts is dedicated to resolving voice concerns over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Home Phone Service & Equipment

user_x70303

New modem and no dial tone

XfinityGabriel

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