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user_h6qufg
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Monday, July 28th, 2025 9:03 PM

New gateway modem has no landline

Installed new gateway modem. Now landline does not work. Called your robot and modem restarted and still no landline

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2 months ago

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XfinityShawn

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4 months ago

 

user_h6qufg Are you hearing a dial tone at least or no? 

 

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user_w5f8al

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I have the same issue. And No dialtone.

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4 months ago

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XfinityRichard

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2.7K Messages

Hi there, @user_w5f8al I'm sorry to hear that you do not have dial tone. Since it's been a few days since you posted. Do you still not have dial tone? If not please don't hesitate to reach back out so I can get you taken care of.-Richard

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4 months ago

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user_cpjwxi

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@XfinityShawn​ I have the same issue; no dial tone. Put a phone direct to gateway, same result

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4 months ago

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abbbccccc

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2 months ago

Installed new gateway modem. Now landline does not work. modem restarted and still no landline

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XfinityBrianH

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1.8K Messages

 

abbbccccc Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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2 months ago

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