Visitor
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1 Message
New Gateway; Everything works but landline
Ive tried everything. Checking the cable, making sure jack is in TEL1, restarting multiple times-no dial tone, cant make calls, can't receive calls.
Visitor
•
1 Message
Ive tried everything. Checking the cable, making sure jack is in TEL1, restarting multiple times-no dial tone, cant make calls, can't receive calls.
XfinityThomasC
Official Employee
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3.3K Messages
1 hour ago
Hello, @user_dwkomy sorry to hear your Xfinity Voice service is not working. Let's troubleshoot this issue together. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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