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user_dbf7db
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Visitor

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3 Messages

Saturday, December 28th, 2024 7:09 PM

New customer supplied modem - need to activate phone line

I just installed a new customer supplied modem (NETGEAR CM2050V) and the internet works fine but Voice is not working. I have connected the phone line but have no service. I am seeing online that I need to "register" the phone line with the new modem. Can you please advise how to do so. Thank you. 

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2 months ago

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CC_Tony

Retired Employee

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1.4K Messages

2 months ago

@user_dbf7db, hello! Thank you for taking the time to post on our Xfinity Voice board. Have you been able to get the line to activate over the last two days?

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user_dbf7db

Visitor

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3 Messages

Unfortunately not...was hoping someone on the forum may have an idea. If not, I will try to handle with Xfinity directly when I return the old Gateway to the brick and mortar store...

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2 months ago

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CC_Tony

Retired Employee

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1.4K Messages

@user_dbf7db, we can definitely help. Were you assigned a phone number when you chose your plan?

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2 months ago

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user_05xpwt

1 Message

put in new modem and install of new home phone no dial tone can be heard

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2 months ago

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XfinityThomasC

Official Employee

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2.3K Messages

Hello, @user_05xpwt

 

Is your new home phone plugged into Tel Port #1? Please give us more detail so we can assist. 

 

 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_dbf7db

Visitor

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3 Messages

A tech came yesterday and after an hour of back and forth with tech support we discovered that the original customer service agent chose the wrong modem in the system. Once the proper modem was chosen, all worked as it should. It made me feel better than the tech that came was just as frustrated with XFINITY customer service as I was the previous day... 

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2 months ago

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