Expert
•
1.5K Messages
Need some help with ordering Xfinity Voice
I was recently notified by Verizon of their plan to discontinue our copper-based home phone service. I figured now was a good time to port our number to Xfinity Voice. Verizon's been charging too much anyway, and we have a limited rural calling area. We also pay a separate long-distance company. I replaced the modem and router with a new Gateway. I don't know why, but there's no option in my account or the Xfinity app to order Voice myself. Can someone assist me with this please?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
XfinityRay
Official Employee
•
4.5K Messages
10 hours ago
Hi there, @rightfooted! You are at the right place for help with getting a phone line added and your number ported. No more paying separately for local and long distance! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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