5 Messages

Wednesday, May 11th, 2022 4:59 AM


Need new Voice number

I have Xfinity Voice, which I have never used, with someone else's name.  Since I am unable to port my current number, I would like to choose a new number.  How may I accomplish this?

Additionally I purchased a modem with voice.  However my previous modem still appears on my account.  I want this removed.


Official Employee


553 Messages

1 year ago

Hello @user_e5cbbc, thanks for reaching out for help on our forums! We'd be happy to help with changing your current phone number and removing an unused modem from your account. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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