Need help linking a new standalone account to my Xfinity ID

user_983709 Thanks for reaching out for help with linking your login to your mothers account. Does she by chance have her own Primary ID to send you an invite to be a manager on her account with your ID which would link it? With the conflict issue you mentioned it may be best to speak to Customer Security Assurance team at 1 (888) 565-4329 who can help with DIY methods run into issues.

 

I see you already sent us a direct message as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Given the concern is for user ID profile linking we wouldn't at this point need a Direct message as CSA team has more tools to assist with ID account linking than we do. If they run into any trouble getting you the help you need, and need our assistance please let us know.