Good afternoon @shosters, and thank you for reaching out on our Community Forums. We want to wish you a Happy Thanksgiving and will be happy to help with your modem concerns. To confirm, are you leasing an XFINITY gateway or a 3rd party modem? I have also included the following link to assist with hookup and configuration tips https://www.xfinity.com/support/articles/troubleshooting-xfinity-voice. Also, to find out if your fax machine is compatible, I have included the following link https://www.xfinity.com/support/articles/faxing-with-xfinity. Please let us know if this helps!
XfinityAlyssaA
Official Employee
•
1.5K Messages
10 months ago
Good afternoon @shosters, and thank you for reaching out on our Community Forums. We want to wish you a Happy Thanksgiving and will be happy to help with your modem concerns. To confirm, are you leasing an XFINITY gateway or a 3rd party modem? I have also included the following link to assist with hookup and configuration tips https://www.xfinity.com/support/articles/troubleshooting-xfinity-voice. Also, to find out if your fax machine is compatible, I have included the following link https://www.xfinity.com/support/articles/faxing-with-xfinity. Please let us know if this helps!
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