user_dclb17 Hello there! Thanks for reaching out to us on the Xfinity Community Forums about your phone connection issues.
To help troubleshoot, could you tell me if your phone is plugged directly into the modem, or are you using a wall phone jack? If you're using a phone jack, please try plugging your phone directly into the modem to see if that resolves the problem. Sometimes, removing the extra wiring can make all the difference.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_dclb17
Visitor
•
2 Messages
2 days ago
i have have had the modem restarted twice. did not correct the problem
1
0
EG
Expert
•
112.6K Messages
1 day ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
0
0