@user_3f7f08 - Oh no! This is not the experience we want for anyone, thank you for letting us know and visiting the Xfinity Forums for help. Just a few quick things we'll want to double check. Please check the ringer on your phone to make sure it is turned on. If the phone rings a half ring on incoming calls, Call Forwarding may be activated, and so we'll want to check that as well. By the way, had you tried any of the troubleshooting steps using the My Account app?
XfinityThomasA
Official Employee
•
1.9K Messages
3 years ago
@user_3f7f08 - Oh no! This is not the experience we want for anyone, thank you for letting us know and visiting the Xfinity Forums for help. Just a few quick things we'll want to double check. Please check the ringer on your phone to make sure it is turned on.
If the phone rings a half ring on incoming calls, Call Forwarding may be activated, and so we'll want to check that as well. By the way, had you tried any of the troubleshooting steps using the My Account app?
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