Visitor
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6 Messages
Msg = Message From Phone Co
After installing new "white" modem, discovered bug whereby the user ability to increase the Xfinity voice rings-before-message-pickup no longer worked. Had set Xfinity ring message pickup number to 9 and my wireless phone message pickup number to 4. This worked on the old modem and meant that, after 4 rings, incoming call messages would go to my wireless system. After new modem install, after 4 rings, ALL calls were routed to the Xfinity's message system. To stop the madness, I called a rep and had the Xfinity message system turned OFF. This solved the problem BUT now I continue to get a "Message From Phone Co." notification. Yes, this can be shut off by pressing/holding the # sign, BUT the message comes back. In the past, this message had occurred a few times under the old modem when mysteriously, some messages slipped through the wireless 4 ring gate and ended up in the Xfinity message system. Because, on the old modem, I still had the Xfinity voice message turned ON. I was able to access the slipped through message and subsequently delete it. And, ah-ha, no more "Message From Phone Co." notifications! Since, under the new modem, it was necessary to turn the Xfinity message system OFF, I no longer have access, or the ability to get to what I'm sure is a rogue, slipped through message on the Xfinity message system. And so, the "Message From Phone Co." notifications continue as well as the required #sign turn-off temporary solution. My dream is that there exists, somewhere, a real, bonified, Xfinity tech wizard that's willing to take a risk that I am right. He/she could go in and remove the rogue message. I'll bet it would solve the problem. Thanks for listening!
CCAaron1
Problem Solver
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954 Messages
2 years ago
Hello and thanks for taking the time to provide this feedback @russo999. I will pass this on for you! Are you have any current issues with your phone service?
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russo999
Visitor
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6 Messages
1 year ago
Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! to the Xfinity staff who have somehow finally corrected this problem!!! Ding, dong the phantom "msg. from phone co." is dead, at last! I do not know if my "rouge slip through message" suspicion was correct, BUT it doesn't matter. The results of your corrective action(s) has ended a long time annoyance. Thanks again..........WP
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