russo999's profile

Visitor

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6 Messages

Wed, Dec 29, 2021 7:44 PM

Closed

Msg = Message From Phone Co

After installing new "white" modem, discovered bug whereby the user ability to increase the Xfinity voice rings-before-message-pickup no longer worked. Had set Xfinity ring message pickup number to 9 and my wireless phone message pickup number to 4. This worked on the old modem and meant that, after 4 rings, incoming call messages would go to my wireless system. After new modem install, after 4 rings, ALL calls were routed to the Xfinity's message system. To stop the madness, I called a rep and had the Xfinity message system turned OFF. This solved the problem BUT now I continue to get a "Message From Phone Co." notification. Yes, this can be shut off by pressing/holding the # sign, BUT the message comes back. In the past, this message had occurred a few times under the old modem when mysteriously, some messages slipped through the wireless 4 ring gate and ended up in the Xfinity message system. Because, on the old modem, I still had the Xfinity voice message turned ON. I was able to access the slipped through message and subsequently delete it. And, ah-ha, no more "Message From Phone Co." notifications! Since, under the new modem, it was necessary to turn the Xfinity message system OFF, I no longer have access, or the ability to get to what I'm sure is a rogue, slipped through message on the Xfinity message system. And so, the "Message From Phone Co." notifications continue as well as the required #sign turn-off temporary solution. My dream is that there exists, somewhere, a real, bonified, Xfinity tech wizard that's willing to take a risk that I am right. He/she could go in and remove the rogue message. I'll bet it would solve the problem. Thanks for listening!

XfinityAaron

Official Employee

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741 Messages

9 m ago

Hello and thanks for taking the time to provide this feedback @russo999. I will pass this on for you! Are you have any current issues with your phone service? 

Official Employee

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719 Messages

You are more than welcome @russo999:) We appreciate your patience and we're glad everything else is working properly. Have a great night and safe holiday!

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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6 Messages

Hey XfinityJosephA...FYI....the "Message from phone co." madness continues on my voice line. Please review and/or ask someone who can delete what I believe is a "stranded" message in my old voice message account (before it was turned off).....see above horror story. Thanks!!!

Official Employee

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374 Messages

Hello @russo999, we will be happy to troubleshoot with you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

XfinityXavier...Thanks so much for your offer to help. I tried to send the message you requested BUT after sign in, I do not see a "Peer to peer chat" icon. I tried all drop-downs with no success. I did an online "chat" BUT the Xfin employee had no idea what or where the P2P icon exists. The "Message from phone co." problem continues and I must hit/pause my phones # key in order to turn the msg off. Since this appears to be the only way to get back to you/your team my name = William [Edited: "Personal Information"] and address = [Edited: "Personal Information"] and Xfin acct. ID = [Edited: "Personal Information"]. Sorry for the response delay but I continue to believe there is a "rouge" message in my now, turned off, old Xfin message service and because I can no longer access the Xfin msg service, I can't prove the old msg exists. All this started when the new (white) modem was installed. Thanks again for your continued assistance.........WP 

(edited)

Visitor

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6 Messages

4 m ago

Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! to the Xfinity staff who have somehow finally corrected this problem!!! Ding, dong the phantom "msg. from phone co." is dead, at  last! I do not know if my "rouge slip through message" suspicion was correct, BUT it doesn't matter. The results of your corrective action(s) has ended a long time annoyance. Thanks again..........WP 

Official Employee

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117 Messages

Hello @russo999 , and thank you for reaching back out to our team here at the Xfinity Community Forums. While we have not made any changes to your account or services since our last message exchange in this thread, I'm so glad to hear that any remaining voicemail messages or message notifications on the line have resolved themselves and cleared out! I appreciate you letting us know that all is well at this time.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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