jonlinda4's profile

Visitor

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2 Messages

Tuesday, June 6th, 2023 10:23 AM

Closed

move phone number

I moved my service, but they did not get my comcast phone number moved with my service.  I was told to call support, but the automatic system there is not capable of handling the request.  I was able to get to a chat with an agent, who insisted to renew my service plan to save me $4.00 per month, and said they moved the phone number, but it still hasn't worked.  How do I get this accomplished?

Accepted Solution

Problem Solver

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513 Messages

2 years ago

Hi there, @jonlinda4. Thank you for reaching out to us via our forums. We will be more than happy to look into this for you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a direct message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Visitor

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2 Messages

2 years ago

It is good to know there is a direct message option to Xfinity Support.  I was able to get my problem resolved by calling the main support number.  I was not able to speak to a real person until the automated system went through the following steps.  The automated system rebooted my modem remotely which did not solve my problem.  I had already rebooted it myself.  It told me- "Rebooting your modem can take 10 minutes, we will call you back to check if it resolved your problem,  Good Bye" and it ended the call.  When the automated system called back, I stated that the problem has not been resolved, so it informed me an agent would call me back shortly and ended the call again.  The automated system called back a second time informing me that an agent will be online shortly.  Finally when the agent, (a real person) got on the phone I was able to explain the problem and they quickly resolved it.  The whole process took 30 minutes of my time when a live agent could have taken care of it in about 2 minutes from the start. 

Problem Solver

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908 Messages

@jonlinda4 Thank you for the update and your feedback! We are happy to hear you were able to get your phone number ported and that is all resolved now. If you need assistance in the future, please feel welcome to begin a new post on our Xfinity Community Forum. Our Xfinity Experts and Official Employees are here 24/7 to support you!

I no longer work for Comcast.

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