Visitor
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2 Messages
Low hanging Xfinity phone wire
The phone wire from our house to the pole is sagging over our walkway. The pole support for my street phone service has pulled away from the pole. Those wires are barely supported.
Visitor
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2 Messages
The phone wire from our house to the pole is sagging over our walkway. The pole support for my street phone service has pulled away from the pole. Those wires are barely supported.
user_obcooj
Visitor
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2 Messages
19 hours ago
Phone wire continues to hang low from the pole to our house.
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XfinityAldrik
Official Employee
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2.5K Messages
19 hours ago
Thanks for reaching out @user_obcooj! To get this resolved, we’ll need to open a ticket so a technician can go out and raise the line. Could you please send our team a direct message with your full name, full address, phone number, and email address? To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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