liliwings's profile

Contributor

 • 

84 Messages

Saturday, March 28th, 2026 5:04 AM

Looking for help with backup battery modem for landline.

Hello I’m in my mid 70s. I have my landline through Comcast whom I’ve been with for 35 years.  When deciding if I should go with Comcast for landline I was told that it will shift to a battery backup if internet goes down. I found out the hard way that’s contingent on having a new battery in the modem.  I’m not tech savvy but do need a new battery backup in case internet goes down.  My modem is maybe 6 years old. I don’t really remember.  I cannot talk to a tech support human because Comcast makes that impossible.  I’d like to find someone here who can tell me how a senior on a fixed income can get a modem with a fresh battery backup.  Thank you. 

Oldest First
Selected Oldest First

Official Employee

 • 

2.8K Messages

7 hours ago

 

liliwings Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the equipment you currently have and make sure you have the setup you want. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

forum icon

New to the Community?

Start Here