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liliwings
Rousing Reactor
Expressive Exchange
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86 Messages

Saturday, March 28th, 2026 5:04 AM

Looking for help with backup battery modem for landline.

Hello I’m in my mid 70s. I have my landline through Comcast whom I’ve been with for 35 years.  When deciding if I should go with Comcast for landline I was told that it will shift to a battery backup if internet goes down. I found out the hard way that’s contingent on having a new battery in the modem.  I’m not tech savvy but do need a new battery backup in case internet goes down.  My modem is maybe 6 years old. I don’t really remember.  I cannot talk to a tech support human because Comcast makes that impossible.  I’d like to find someone here who can tell me how a senior on a fixed income can get a modem with a fresh battery backup.  Thank you. 

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8 days ago

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XfinityBenjaminM

Official Employee

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2.9K Messages

19 days ago

 

liliwings Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the equipment you currently have and make sure you have the setup you want. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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liliwings

Contributor

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86 Messages

Thank you for responding.  I will try to DM but not sure I can.  Honestly I’m so tired of trying to get help from Comcast but I’ll try one more time in hopes for a miracle of good assistance. I do feel saddened by the lack of phone assistance for seniors   I’m trying to stay with Comcast.  But they make it hard to do so 

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16 days ago

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liliwings

Contributor

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86 Messages

@XfinityBenjaminM​  I replied in DM  as I was instructed to do. Four days later still no reply.  Comcast at least is consistant in their lack of tech support.  This was my last try to get tech support from Comcast.  Speaking with a human on the phone is impossible. Text chat usually isn’t successful. Finally community forum assistance was a waste of time.  This is how Comcast treats seniors (I’m 74) who were customers for 35 years.  I GIVE UP!  

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10 days ago

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XfinityEva

Official Employee

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2.4K Messages

@liliwings I apologize as I do not see a DM here from you, please make sure to follow the instructions below to DM us. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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