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cpupro
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36 Messages

Thursday, January 11th, 2024 12:52 PM

Line In Use

I woke up this morning and my phones are saying "Line In Use". Tried everything to get these back to normal and nothing helps.

I need my phone!

How do I get this working again?

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Updated 

6 months ago

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XfinityThomasC

Official Employee

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1.6K Messages

6 months ago

Hello, @cpupro please clarify which phone service you are referring to Xfinity Voice or Xfinity Mobile, and the troubleshooting steps you've taken so far. We have some awesome self-help troubleshooting tools available within the Xfinity App. For specific issues related to Xfinity Mobile, we have limited access to those accounts. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist 

You can contact our Xfinity Mobile support center via any of the following methods: 

 

  • SMS Text Message: 1 (888) 936-4968

 

  • Phone: 1 (888) 936-4968

 

  • Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

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cpupro

Contributor

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36 Messages

Xfinity Voice. I just tried to reset modem through your program and it told me it couldn't reach the modem. I am going to unplug it now for more than 30 seconds, plug it back in and see what is going on.

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6 months ago

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XfinityThomasC

Official Employee

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1.6K Messages

@cpupro Has power cycling the modem resolved your issue? If not, please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
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6 months ago

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cpupro

Contributor

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36 Messages

I posted but no one is answering the post

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6 months ago

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cpupro

Contributor

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36 Messages

5:45AM all of a sudden it went back to normal, dial tone and all. I don't know what made this happen but it's back to working.

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6 months ago

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